Research projects
	The future of work in administrative jobs, supported by Bruxelles Formation (2000)

The research was carried out in 2000 for the public agency for vocational training of the Brussels Region, IBFFP (Institut Bruxellois Francophone de Formation Professionnelle), within the framework of its project "Prospective", supported by the European Social Fund.

This research focuses on the tendencies that are shaping the future of work in administrative jobs. These tendencies mainly concern :

• structural changes in service activities, related to ICT: importance of communication, mediation of technology in service relation, codification of knowledge, development of self-service and online services;
  
• work transformations that occur as a consequence and their impacts on work organisation and job requirements and content (polyvalence, specialisation, new balance between administrative tasks and relational tasks, etc.);
  
• evolution of qualifications and skills requirements and the challenges for training.
  

Publication (in French)

Gerard Valenduc - Patricia Vendramin Les tendances structurantes dans l'évolution des métiers administratifs Rapport pour Bruxelles Formation, 2000. Nowadays, administrative jobs are less and less fragmented, particularly because they all use the same technological infrastructure. Administrative services become both more customised and more standardised. A new balance appears between administrative tasks and relational tasks. The issue of competence becomes central, with a mix of professional and social competences. These general tendencies are illustrated by case studies in specific jobs: secretarial staff, accountancy, documentation and front office staff. This prospective approach gives some paths for the future of vocational training in these fields. Publication in French: downloadable (PDF, 660 ko)